Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving or purchasing your item to request a refund. We cannot process returns. Cosmetic and body care items cannot be returned, only refunded, if needed.

To be eligible for a refund, Include your proof of purchase or receipt, or we can look it up for you if you placed your order online. 
 
To start a refund, just contact us at [email protected]. 

If your refund is accepted, we’ll issue an exchange or credit your original form of payment. 

You can always contact us for any return question at [email protected]. 

Damages and issues
Please inspect your order carefully upon receipt and contact us at [email protected] right way if the item is defective, damaged or if you receive the wrong order so that we can make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty and body care products). Get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards.

Refund Timing
We will notify you once we’ve evaluated your refund request and let you know if the refund was approved. When finalized, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your refund, please contact us at [email protected] so we can verify that the refund was completed from our end and that the bank received the correct information. You can follow-up with your bank afterwards, if necessary.